Return or exchange an item - our 100% money back guarantee
- If you are not completely satisfied with your purchase, simply return the item to us inits original condition within 30 days of receipt.
- Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt. Alternatively, if preferred, we will exchange the item.
- Please note:
We recommend that customers return goods for refund or exchange using Parcel2Go.com
Parcel2Go.com is a reputable online parcel delivery company offering a wide range of UK and international courier services including DHL, Parcelforce Worldwide and City Link. In addition, Parcel2Go.com is the only parcel delivery website in the UK to offer FedEx’s first class services.
Parcel2Go.com offers low cost discounted courier rates.
With Parcel2Go.com, online parcel tracking means the progress of a consignment can be checked at every stage of transit.
For your protection, Parcel2Go.com offers FREE £50.00 compensation cover for loss or damage.
Click here to go to the Parcel2Go.com website.
- Goods will only be accepted for return if they are despatched within 30 days of delivery, unless we have notified you otherwise.
- The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
- Delivery charges are only refundable where goods are faulty and a refund is made.
Once your items are received back they will be inspected, and when approved a credit will be arranged. This process usually takes between 3-5 days (It may take up to a further 7 working days for your bank to show the credit in your account)
Please wait for a full 14 days after we have received your part to chase up a credit.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.